FAQs

Ask us anything

Have any questions? We're here to assist you.

How do I change my account email?

You can log in to your account and change it from your Profile > Edit Profile. Then go to the general tab to change your email address.

What should I do if my payment fails?

If your payment fails, you can use the COD payment option, if available on that order. If your payment is debited from your account after a payment failure, it will be credited back within 7–10 days.

What is your cancellation policy?

You can now cancel an order when it is in packed/shipped status. Any amount paid will be credited into the same payment mode using which the payment was made.

How do I download my purchased software?

After completing your purchase, visit your account dashboard under "My Purchases". You will find the download link and license key for each product you have bought.

Can I get a refund on a software purchase?

Refunds are handled on a case-by-case basis. If you are experiencing a technical issue or the software does not work as advertised, contact our support team within 30 days of purchase.

Is my personal information secure?

Yes. BitsDuJour uses industry-standard SSL encryption for all transactions. We never share your personal information with third parties without your consent.

How do deals work on BitsDuJour?

Every day we feature discounted software deals directly negotiated with vendors. Deals are time-limited — typically 24 hours — so act quickly before they expire.

What are reward points and how do I earn them?

You earn reward points on every purchase you make. Points can be redeemed for discounts on future purchases. Check your account dashboard to see your current points balance.

How do I reset my password?

Click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it.

How do I contact vendor support?

For product-specific support, contact the software vendor directly using the support link on the product page. For billing issues related to BitsDuJour, contact our support team.

What platforms are supported?

BitsDuJour features deals for Mac, PC, Android, and iOS software. Use the platform tabs in the navigation to filter deals for your preferred platform.

How do I unsubscribe from emails?

You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any email we send, or by managing your notification preferences in your account settings.

Still have questions?

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